Application Analyst - Team Lead

Application Analyst - Team Lead
Full-time, Permanent position (37.5 hours per week)
Beeston, Nottingham: £53,674 - £56,488
Farringdon, London: £62,788 - £66,092
This role As an Application Team Leader, you will be experienced in supporting MTVH’s Business Systems Housing applications (NEC Housing, DRS, Job Manager, Nourish etc.) and currently providing application support and technical expertise.

• Ensure all Application Analysts are trained, managed, and developed effectively to meet the needs of the business and in accordance with MTVH policies and procedures.
  
• Manage a small team and provide effective guidance
  
• Embed a culture of coaching, whilst nurturing strengths and identifying areas for improvement.
  
• Providing technical expertise and solutions that challenge the status quo, to best fit the needs of the business.
  
• Effective allocation of tasks, to ensure work is delivered within timescales agreed with stakeholders.
  
• Monitoring the teams work, checking quality, and reviewing operational performance.
  
• Resolving escalations and complaints.
  
• Ensuring regular retrospectives/ lessons learned sessions are undertaken and actions followed up.
  Working Hours: between 08:00 to 18:00 Monday – Friday. This position is suitable for hybrid working, with at least 1 day per week office attendance required.
  What you'll need to succeed
  
• Current knowledge and experienced in supporting key Business Systems applications NEC Housing, DRS, Job Manager, Nourish etc.
  
• Experience of system, support, enhancement, configuration, troubleshooting and fault-diagnosis
  
• Experience in managing a small team
  
• Excellent communication, decision-making and leadership skills
  
• Strong organisational and time-management skills
  
• Demonstrable track record of providing second/third line support for applications in a similar environment and managing SLAs
  
• Experience of working with third-party suppliers and internal teams
  
• Knowledge of SQL preferable
  Please note :- we do not currently offer visa sponsorship.
  What’s in it for you?
  Our benefits include:-
  28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  2 volunteering days per year for things like helping out in local communities
  An additional ‘Beliefs day’ once a year to have an extra a day off
  Supported family friendly approach with extended parental leave
  Enhanced pension with matched contributions of up to 9%
  Option to buy or sell up to 5 days annual leave per year
  Life assurance cover 3 x your salary
  Cycle2work scheme
  Hybrid Working - Dependent on job role and department
  Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
  Access to extensive learning and training opportunities with Wisebox platform
  Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
  Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
  About us
  We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
  Learn more about our benefits and organisation by viewing our attached document
  Our promise
  Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
  We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
  We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
  
• Gender
  
• Ethnicity
  
• LGBTQ+
  
• Disability
  Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
  We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment