Junior Infrastructure Engineer - Telecoms

Junior Infrastructure Engineer - Telecoms

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Sunday 27th July 2025

📍 Location: Swansea (Hybrid)

💷 Salary: £29,525 - A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

As a Junior Telecoms Infrastructure Engineer, you will be part of DVLA's Centre of Digital Excellence and involved in a range of diverse projects, helping to deliver the benefits of our cloud omni-channel contact centre system. You will work alongside industry professionals to shadow, learn and then undertake increasingly complex tasks within your field. You will work on real services as your skills develop and will be part of the DVLA Infrastructure Engineering Community. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.

The team also provide a voluntary rota covering out of hours activities and provide on call cover to support delivery of the service (5pm – 7am Mon-Fri and 24/7 on weekends and bank holidays) for which a non-pensionable allowance will be paid if you partake.

Top Responsibilities

• Working under supervision with a range of systems to help define and implement technical best practice, whilst effectively planning and implementing creative and innovative service changes
  
  
• Developing skills while working under supervision to deliver activities in a multidisciplinary team, keeping up to date with new products, tools, and techniques.
  
  
• Establishing relationships with stakeholders to support the delivery, maintenance, and enhancement of service
  
  
• Engaging with stakeholders to help infrastructure engineers analyse information, trends, and to diagnose and propose action to resolve issues
  
  Benefits
  
  
• Best in class learning and development tailored to your role
  
  
• An environment with flexible working options where we encourage a great work-life balance
  
  
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
  
  
• Generous employer contribution of 28.97%, depending on chosen pension scheme
  
  
• Digital communities with clear career frameworks
  
  
• On-site gym plus personal training available (membership applies)
  
  
• On-site nursery, restaurants and coffee bar
  
  
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday
  
  
• Free parking
  
  
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.
  
  About you
  
  You will come to us with knowledge of software development lifecycle and programming fundamentals (object-oriented programming, Model View Controller architecture) and quality assurance (testing, bug-fix cycle, problem solving skills etc).
  
  You must have a keen eye for detail to facilitate time-based delivery of new software and fixing of existing production-based applications / services.
  
  You must have a Solid understanding of cloud-based Software as a Service (SaaS).
  
  You will have a knowledge/experience of Application Programming Interfaces (APIs) and a working knowledge of Databases (Database design, performance management and querying using SQL etc).
  
  You will have knowledge/experience in developing high volume cloud omni-channel call centre technologies and a solid understanding of cloud-based Contact Centre as a Service solutions (CCaaS) within telephony.
  
  You will be up to date with new products, tools, and techniques like Artificial Intelligence (Natural Language Processing, Speech Recognition, TTS), encouraging their use within the business to promote continuous improvement of capability.
  
  You will have knowledge of ITIL methodologies and Agile working methods.
  
  This is an important role within the team as you will be required to develop and support the implementation of new technologies. This includes supporting senior staff and building successful relationships with key internal and external stakeholders.
  
  How to Apply
  👉 Read the full job description and apply via the Civil Service Jobs site using the link provided.
  
  This vacancy closes at 23:55 on Sunday 27th July 2025