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2nd Line Support Engineer

Gateshead
1 month ago
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Senior SQL DBA - Sunderland

Data Engineer

Join a fast-growing, market-leading provider of business IT solutions and managed services. Our client delivers cutting-edge, cloud-based technology solutions across multiple sectors and is renowned for innovation, service quality, and deep technical expertise. As the business expands, they are looking to strengthen their technical team with a talented 2nd Line Support Engineer.

The Role
This is an exciting opportunity for a motivated and skilled engineer to play a key role in supporting enterprise-level applications for a range of external clients. Working with Microsoft technologies — particularly Azure, C#, ASP.NET, and SQL Server — you’ll take ownership of support tickets from diagnosis through to resolution, ensuring a first-class client experience at every step.

Key Responsibilities

  • Troubleshoot and resolve complex technical issues raised by the Helpdesk

  • Support and maintain applications built using Microsoft technologies

  • Collaborate with internal teams to ensure timely and accurate issue resolution

  • Maintain detailed documentation in line with company standards

  • Communicate effectively with clients and stakeholders

    What We’re Looking For
    We’re looking for someone who thrives in a fast-paced, client-focused environment and brings a solid technical foundation alongside strong interpersonal skills.

    You should have:

  • A degree or HND in Computer Science, IT, or a related field

  • At least 2 years of hands-on experience with ASP.NET and C# in a commercial environment

  • Solid experience with SQL Server and a deep understanding of database design principles

  • Familiarity with Entity Framework, XML, Web Services, and WCF

  • Excellent communication skills — written, verbal, and interpersonal

  • A collaborative, team-oriented mindset

    Technical Skills Required:

  • C# and ASP.NET

  • T-SQL

  • Entity Framework

  • XML, Web Services, WCF

    Personal Qualities:

  • A proactive problem-solver who takes ownership

  • Detail-oriented with a passion for quality

  • A clear communicator with a customer-first attitude

  • Reliable, responsible, and a natural team player

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