2nd Line Support Engineer

Join a fast-growing, market-leading provider of business IT solutions and managed services. Our client delivers cutting-edge, cloud-based technology solutions across multiple sectors and is renowned for innovation, service quality, and deep technical expertise. As the business expands, they are looking to strengthen their technical team with a talented 2nd Line Support Engineer.

The Role
This is an exciting opportunity for a motivated and skilled engineer to play a key role in supporting enterprise-level applications for a range of external clients. Working with Microsoft technologies — particularly Azure, C#, ASP.NET, and SQL Server — you’ll take ownership of support tickets from diagnosis through to resolution, ensuring a first-class client experience at every step.

Key Responsibilities

• Troubleshoot and resolve complex technical issues raised by the Helpdesk
  
  
• Support and maintain applications built using Microsoft technologies
  
  
• Collaborate with internal teams to ensure timely and accurate issue resolution
  
  
• Maintain detailed documentation in line with company standards
  
  
• Communicate effectively with clients and stakeholders
  
  What We’re Looking For
  We’re looking for someone who thrives in a fast-paced, client-focused environment and brings a solid technical foundation alongside strong interpersonal skills.
  
  You should have:
  
  
• A degree or HND in Computer Science, IT, or a related field
  
  
• At least 2 years of hands-on experience with ASP.NET and C# in a commercial environment
  
  
• Solid experience with SQL Server and a deep understanding of database design principles
  
  
• Familiarity with Entity Framework, XML, Web Services, and WCF
  
  
• Excellent communication skills — written, verbal, and interpersonal
  
  
• A collaborative, team-oriented mindset
  
  Technical Skills Required:
  
  
• C# and ASP.NET
  
  
• T-SQL
  
  
• Entity Framework
  
  
• XML, Web Services, WCF
  
  Personal Qualities:
  
  
• A proactive problem-solver who takes ownership
  
  
• Detail-oriented with a passion for quality
  
  
• A clear communicator with a customer-first attitude
  
  
• Reliable, responsible, and a natural team player