3rd Line Support Engineer

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers.

Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to allow for stakeholder interaction and face-to-face coaching.

This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict SLAs to ensure the highest levels of customer satisfaction.

This may involve working with vendors and services providers where needed, and you'll create detailed documentation to develop the knowledge base, and promote a culture of self-serve user support.

You'll also proactively manage and maintain IT infrastructure, and will work across various domains including systems administration, networking, software and hardware, making this a varied and interesting role.

It would be well-suited to someone who thoroughly enjoys resolving complex technical issues, taking real ownership of their work, and also mentoring others.

Requirements:

Prior experience in a similar role, with experience using ticketing systems
Experience with networking technologies e.g. DNS, DHCP, TCP/IP, VPN, VLAN
Experience with databases e.g. SQL Server, MySQL, Oracle
Experience with virtualisation technologies e.g. VMWare, Hyper-V
Experience with security firewalls and data encryption
Strong communication, stakeholder management and problem-solving skillsBenefits:

Salary up to £42,000 depending on experience
Annual salary reviews
25 days holiday plus bank holidays plus option to buy more
Pension with 5% matched contribution
Healthcare cash plan

Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

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