3rd line Support Engineer

IT Support Engineer

1st – 3rd line IT Systems Engineer / Infrastructure Engineer / Client Support.  This well-established IT solutions and support firm (MSP) seeks an experienced Microsoft systems engineer to join their busy support team. 

IT Support / Systems Engineer – The Company: 

The company has been established for many years and offers an easy-going, relaxed atmosphere, the engineers are all very experienced.  There’s lots of interesting work with a broad spectrum of clients across the Bournemouth area (typically SMEs 1-250 users).

The company has a full range of support and maintenance offerings, together with Cloud systems, Cyber Security, and new network installation capabilities. 

Location: To begin with, the role will be office based, as you get up to speed, but going forward there is the option to work in a hybrid or remote fashion (but due to SLAs candidates should live in the local area please).

IT Support / Systems Engineer – the Role: 

This exciting role covers a blend of internal (remote) and external (on-site support / client visit) duties, with a 75/25 mix of reactive (general day-to-day maintenance, support and troubleshooting) and proactive (installations, upgrades, refreshes, helping with pre-sales) work. 

Being a small company the job is varied; you will cover 1st through 3rd line support – effectively solving ANY client issue that arises – though the position will play to your strengths and utilise your abilities.

Working in a small team you will support and get to know a wide cross-section of clients and be part of the extra project work this entails.

The company is very adaptable and, to serve the needs of its clients, the environment is such that you will be able to learn different technologies to best enable support and delivery.

IT Support / Systems Engineer – the Person: 

Candidates must have worked in a customer support role for a systems firm or an end-user environment supporting a range of technologies and possess a good working knowledge – support, troubleshooting, installation and upgrading - of: 

Office365
MS Azure
Windows Server
VDI platform
Active Directory, Azure Directory
Exchange and SQL Server
Virtual machines, HyperV
General networking and infrastructure architecture, including communications devices – hubs, routers, etc
Email and antivirus systems
PC hardware
PowerShell advantageousCandidates must own their own car but travel is fully expensed and clients are typically only across the Poole – Bournemouth – Christchurch area.

This is an excellent opportunity to work in a friendly, professional support team, offering a pleasant working environment. Salary to £40,000. Services advertised by Dupen are those of an Agency