Data and Performance Officer

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.

Why Join Lampton Group?

We are LLW employer, offering annual pay and contract reviews
Hybrid working
25 days holiday allowance, plus bank holidays
Free  gym membership 
Enhanced Maternity and Paternity leave and Pension Scheme  
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Refer a Friend Scheme - earn up to £250 for each new employee referred
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

The Data and Performance Officer will play a key role in supporting operational teams and senior management by delivering high-quality data analysis and performance reporting. This role is responsible for ensuring the availability of accurate, timely, and insightful data to drive informed decision-making and service improvement across the organisation.

You will lead on the design, development, and maintenance of performance dashboards, KPIs, and reporting mechanisms. This includes identifying trends, generating insights, and supporting strategic and operational planning. The role also contributes to improving data governance, reporting standards, and analytics capabilities across the business.

Key Responsibilities include:

Producing accurate and timely daily, weekly, and monthly performance reports and dashboards, including KPIs for operational and strategic teams.
Analysing large datasets to generate actionable insights and support decision-making across departments.
Working collaboratively with managers to identify key performance indicators and ensure reporting aligns with business priorities.
Developing automated reporting solutions and data visualisations using tools such as Power BI or similar platforms.
Conducting data audits and reviews to improve data quality, consistency, and integrity.
Supporting the implementation of best practices in data collection, management, and reporting.
Collaborating with IT and business systems teams to improve data flow and integration between systems.
Responding to ad hoc data and performance requests, providing clear analysis and evidence-based recommendations.
Contributing to continuous improvement initiatives through the effective use of data.
Providing property history and performance insights to support legal cases, complaints, and operational planning.
Supporting a data-informed culture by sharing knowledge, training staff in data literacy, and promoting the use of self-service reporting tools. 

Experience and Qualifications required

This is an excellent opportunity for someone passionate about data, with strong analytical and organisational skills, and a desire to make a measurable impact through data-driven performance improvement.

Educated to A-Level or NVQ Level 3 (or equivalent experience).
Level 3 Diploma in ICT, Business Analytics, or equivalent.
Certifications in Power BI, SQL, or similar platforms is ideal but not essential
Proven experience in data analysis, business intelligence, or management information reporting.
Advanced Excel skills and proficiency in other Microsoft Office applications.
Experience with data visualisation and reporting tools (e.g., Power BI, QlikView, Tableau).
Experience in working with large datasets and multiple data sources.
Ability to identify business needs and provide technology solutions to maximise efficiency and eliminate unnecessary processes
Experience in producing and presenting high quality communications and reports to staff and senior managers 
Exceptional time management and prioritisation skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
Strong understanding of relational databases and querying using SQL.
Strong numeracy and analytical skills 

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process