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Dynamics 365 CRM Product Owner

London
4 days ago
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Job Description

We're seeking an experienced Dynamics 365 Product Owner to play a senior/lead role in a high-impact transformation journey to a fully cloud-native, SaaS-based technology stack built on Azure. This role will be pivotal in shaping and delivering the Dynamics 365 platform as the core of end-to-end business processes.

You will work across the full business lifecycle-from discovery and analysis to implementation and realisation of benefits-driving digitalisation, automation, and data-led innovation.

Role & Responsibilities

Act as Product Owner for Dynamics 365 across a full business value stream

Lead the delivery lifecycle from discovery to deployment and adoption

Build strong relationships with stakeholders from front-line to senior leadership

Conduct business analysis, process mapping, and functional specification creation

Run collaborative workshops to drive innovation and challenge assumptions

Manage business change activities including training and colleague engagement

Conduct technical integration analysis and data mapping

Stay current with new features across the Microsoft stack and bring innovation into the business

Skills & Qualifications

Essential:

Proven experience as a Product Owner in Dynamics 365 (CE) environments

Strong stakeholder management across varying seniority levels

Deep understanding of Microsoft Dynamics 365 functionality and configuration

Experience with Agile methodologies and cross-functional delivery teams

Strong analytical skills and ability to write clear user stories and functional specs

Excellent communication and facilitation skills

Desirable:

Industry experience in banking or financial services

Dynamics 365 certifications

Experience with low-code customisation (e.g. UI, workflows)

Basic JavaScript/TypeScript familiarity

Understanding of SQL databases (SQL Server preferred)

Exposure to Power Platform (Power BI, Power Apps) and Azure services

Benefits

Hybrid working model (4 days in office, 1 day remote)

Wellbeing support

Optional private medical and dental insurance

Non-contributory pension scheme

Discretionary bonus

Life assurance, critical illness, and income protection

Season ticket loan and electric vehicle scheme

A supportive and inclusive workplace where individuality and innovation thrive

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