Priority Software Support Coordinator

Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Priority Software Support Coordinator, based at their offices locally to Watford, Hertfordshire.
Sponsorship can be provided for this position.
On Offer:

• An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector.
  
• An attractive salary, dependent on skills and experience.
  
• Annual leave increases to 25 days
  
• Pension scheme, Social events (Christmas party), Option to work one day from home after successful probation period
  Main Purpose of the Role:
  Reporting to Operations Director, the Priority Software Support Coordinator will be responsible for overseeing and managing the daily operations of the Enterprise Resource Planning (ERP) system. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.
  Duties and Responsibilities of Priority Software Support Coordinator:
  Technical Support:
  
• Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner
  
• Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system
  
• Monitor system performance and proactively identify areas for improvement
  User Training:
  
• Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities
  
• Create user guides and documentation to assist users in navigating and utilising the ERP system effectively
  Coordination and Communication:
  
• Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
  
• Coordinate solution testing in line with project delivery plans o Capture and report any negative results found during testing cycles
  
• Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades
  System Optimisation:
  
• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
  
• Implement best practices for system usage and data management to enhance overall efficiency
  Quality Assurance:
  
• Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
  
• Develop and implement protocols for testing and validating system changes
  
• Other duties as assigned by the Operations Director or their designee
  To Be Considered:
  
• Must have experience with Priority Software
  
• Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field
  
• Proven experience in supporting and coordinating ERP systems will be beneficial
  
• In-depth knowledge of ERP system functionalities, configurations, and integrations
  
• Strong analytical and problem-solving skills
  
• Excellent communication and interpersonal skills
  
• Ability to work collaboratively in a team environment
  
• Project management skills are a plus
  For more details, please contact Willis Global – Experts in Recruiting