Real Time Messaging Support Engineer

Communications Engineer / Real Time Messaging Support Engineer

My global banking client is looking for an Operations Support Engineer / Real Time Messaging Support Engineer to join their Unified Communications Support team. This role is working in a a fast paced environment

You MUST have experience of supporting persistent chat (Symphony/Mattermost)

Tasks will include

Support and manage the Unified Communications collaboration environment, ensuring seamless day-to-day operations.
Handle critical client escalations and oversee production changes and infrastructure deployments.
Execute processes to support IT infrastructure and deliver top-notch IT services that meet business needs.
Monitor, measure, and report on application performance, ensuring they meet availability and capacity demands.
Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting.
Facilitate problem resolution throughout the information system life cycle and document root causes for future prevention.
Provide on-call supportEssential Skills

Has managed Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
Persistent chat - Symphony/Mattermost
Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx.
Experienced in infrastructure to support Symphony.
Microsoft PowerShell and other scripting technologies.
Monitoring tools such as Splunk and SCOM.
Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat.
Active Directory, SQL databases, and networking technologies.
Linux servers and virtual platforms.
Problem-solving skills with a knack for troubleshooting.
Strong communication skills to effectively interface with key software and hardware partners.Desirable Skills

ITIL principles and incident, change, and problem management.
Additional experience in telephony and networking
ITIL CertificationThis is a full time role and requires you to only be on site 3 days a week and also provide on-call out of hours support.

It is an excellent opportunity to join a fast paced vibrant cutting edge technical team for a global organisation. If you have the right experience and are interested then get in touch ASAP as we have interview slots ready to be filled for the right candidate as our client would like the right person to start quickly in this role.

Randstad Technologies is acting as an Employment Business in relation to this vacancy