Service Desk Engineer

Chesterfield
2 weeks ago
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Job Title: Service Desk Engineer
Location: Hybrid working (Client based in Barlborough)
Contract: Permanent Full Time
Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm
.Overview:
Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits.
Key Responsibilities:

  • Provide hardware, software, network, and application support to external customers
  • Manage incident tickets through the Autotask system and ensure timely customer updates
  • Resolve incidents in line with SLAs, escalating when necessary
  • Enhance first-time fix resolution times and drive service improvement within the service desk
  • Communicate effectively and promptly with customers
  • Maintain accurate documentation in the centralised management database
  • On-site support to resolve outages as needed to meet SLAs
  • Continuously develop technical skills through training and hands-on experience
    Skills Required:
  • Minimum 2 years of experience in a 1st or 2nd line service desk role
  • Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions
  • Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA)
  • Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software
  • Excellent communication and interpersonal skills.
    Benefits Package:
  • Westfield Healthcare
  • Flexible Working Arrangements
  • Pension Scheme
  • Employee Recognition Scheme
    Salary £(phone number removed) DOE
    We aim to respond to all applicants within 5 days - to avoid missing out, please apply today

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