Service Transition Manager Role - Perm (FTC) - Hybrid

London
10 months ago
Applications closed

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Service Transition Manager - Automotive

FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry.

Role - Service Transition Manager

Type - Fixed term contract (6 months) likely extension

Location - Hybrid, 2/3 days per week in the office (London, Victoria)

Salary - £75,000 pa, pro rata

Spec -

Key Responsibilities

Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment.
Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase.
Establish and document all service management processes, support models, SLAs, and early life support arrangements.
Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required.
Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers.
Support the planning and governance of future releases and updates, maintaining a repeatable process for service change.
Ensure compliance with security policies, change controls, and audit requirements.
Champion a seamless handover into live service that is well-documented, monitored, and maintainable.

Skills & Experience

Strong experience in Service Transition, Service Delivery, or Service Introduction within IT.
Familiarity with software delivery processes and platforms built on .NET, Blazor, Azure, SQL Server, and Azure DevOps.
Knowledge of ITIL principles and their practical application in a Microsoft-based cloud environment.
Excellent communication, coordination, and stakeholder engagement skills.
Ability to manage competing priorities and work across technical and non-technical teams.
Experience working within secure and compliance-sensitive environments is highly desirable.

GCS is acting as an Employment Agency in relation to this vacancy

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