Support Engineer

Fancy a Support role with a difference?

Would you like to learn to code or maybe travel to client sites in Europe?

If you have good SQL knowledge (selecting, updating & deleting), SQL scripting, functions and stored procedures is desirable and ideally an interest in code (c#), then this could be the role for you.

The role/daily tasks include

Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira)

Ensuring SLA response times are adhered to

SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls

Report & dashboard generation using inhouse tools for customer deployment

The support team are typically involved in various installations and will work alongside developers and then on a hyper-care basis to support the knowledge transfer from development to support team.

The role is hybrid, with 3 days a week in the office, as well as a 24/7 support element, usually 2 days on and 10 days off.

The interview process is over 2 stages with a basic SQL test and a face to face meeting with the tech team.

Want to know more? Please send and up to date cv - interview to take place after the Easter break.

Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business