National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Technical Support Engineer

Langley Mill
2 months ago
Applications closed

Related Jobs

View all jobs

IT / Technical Support Engineer - Worksop. £27k

Senior Technical Support Engineer

IT Support Engineer

Support Engineer NHS

IT Support Assistant

Salesforce Developer

Technical Support Engineer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a TechnicalSupport Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers.

This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our “swarm” approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward.

Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts?

What will you be doing:

  • Own incidents through to resolution; provide user support, user administration and customer liaison

  • Assess and prioritise incidents

  • Identify root cause and liaise with the Incident and Problem Management team

  • Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs

  • Provide technical assistance for service issues in accordance with service desk policies

  • Link known or reoccurring errors, major outages to live incidents for reporting purposes

  • Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers

  • Identify patterns in incidents and possible contributing factors or causes of system failure

  • Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues

  • Work with other areas to develop and deliver improvements to processes and procedures

  • Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge

    What are we looking for:

  • Proven experience within a technical support and / or customer-focused environment

  • Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely

  • Positive attitude; capable of working under pressure as part of a team

  • Confident in using your own initiative and proactively thinking outside of the box

  • An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents

  • Organised and with a flexible approach to adapt to changing priorities

    It would also be advantageous if you have:

  • An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results

    Why Microlise?

    When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.

    Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

  • Full support and training to ensure you are well equipped to succeed in your role

  • Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!

  • Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!

  • 25 days holiday, excluding bank holidays, increasing with service

  • Invested in employee health and well-being with over 20 mental health first aiders in the business

  • Employee Assistance Programmes

  • Free Costco membership, 20% off EE mobile and line rental, and other local discounts

  • Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards

  • Free Microlise Cresswell Racing Tickets, support British Superbikes

  • Executive Box at Motorpoint Arena Nottingham

    Recruitment Process

    For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

    Recruitment Agencies

    Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers
National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Data Engineering Jobs Skills Radar 2026: Emerging Frameworks, Tools & Technologies to Learn Now

Data is the new oil—and data engineers are the pipeline builders. In 2026, UK companies aren’t just collecting data—they’re streaming it, transforming it in real-time, and deploying it into AI and BI tools for instant decision-making. But all of this depends on one thing: highly skilled data engineers with a mastery of modern tools and frameworks. Welcome to the Data Engineering Jobs Skills Radar 2026—your annual guide to the languages, platforms, and tools that are defining the future of data engineering jobs in the UK. Whether you're building data lakes, deploying pipelines, or scaling real-time analytics, this guide will keep your skills up to date with what employers really want.

How to Find Hidden Data Engineering Jobs in the UK Using Professional Bodies like BCS, IET & More

As UK organisations continue to scale their data capabilities, the role of the data engineer has become one of the most vital in the digital economy. From designing pipelines and managing infrastructure to enabling machine learning models, data engineers are the backbone of every data-driven organisation. But while demand is high, the most rewarding roles are often never posted publicly. In this article, we’ll show you how to discover hidden data engineering jobs in the UK by strategically engaging with professional bodies like the BCS, IET, TechUK, and UK data communities. By joining specialist groups, attending CPD events, and using member directories, you can unlock a wave of unseen job leads—and connect with hiring managers long before roles are advertised.

How to Get a Better Data Engineering Job After a Lay-Off or Redundancy

Redundancy can be unexpected and unsettling, especially in a field as technically demanding as data engineering. But the good news is: your skills are still in high demand. The UK continues to see strong growth in data infrastructure, cloud analytics, machine learning pipelines, and data governance roles. Whether you're a big data engineer, ETL specialist, cloud data platform expert, or someone working in real-time streaming and pipelines, there are new opportunities to rebuild and rebrand your career. This guide is designed to help UK-based data engineers bounce back after a redundancy, with a step-by-step roadmap to relaunch into a stronger, better-aligned role.