2nd Line Support Engineer

Jackson Hogg

Gateshead, Tyne & Wear

10 months ago

Applications closed

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Data Engineer

Dreams Loudwater, WD3 4AR, United Kingdom

£40,000 – £60,000 pa Hybrid

Posted: 3 Jul 2025 (10 months ago)

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Applications closed

Join a fast-growing, market-leading provider of business IT solutions and managed services. Our client delivers cutting-edge, cloud-based technology solutions across multiple sectors and is renowned for innovation, service quality, and deep technical expertise. As the business expands, they are looking to strengthen their technical team with a talented 2nd Line Support Engineer.

The Role
This is an exciting opportunity for a motivated and skilled engineer to play a key role in supporting enterprise-level applications for a range of external clients. Working with Microsoft technologies — particularly Azure, C#, ASP.NET, and SQL Server — you’ll take ownership of support tickets from diagnosis through to resolution, ensuring a first-class client experience at every step.

Key Responsibilities

Troubleshoot and resolve complex technical issues raised by the Helpdesk
Support and maintain applications built using Microsoft technologies
Collaborate with internal teams to ensure timely and accurate issue resolution
Maintain detailed documentation in line with company standards
Communicate effectively with clients and stakeholders

What We’re Looking For
We’re looking for someone who thrives in a fast-paced, client-focused environment and brings a solid technical foundation alongside strong interpersonal skills.

You should have:
A degree or HND in Computer Science, IT, or a related field
At least 2 years of hands-on experience with ASP.NET and C# in a commercial environment
Solid experience with SQL Server and a deep understanding of database design principles
Familiarity with Entity Framework, XML, Web Services, and WCF
Excellent communication skills — written, verbal, and interpersonal
A collaborative, team-oriented mindset

Technical Skills Required:
C# and ASP.NET
T-SQL
Entity Framework
XML, Web Services, WCF

Personal Qualities:
A proactive problem-solver who takes ownership
Detail-oriented with a passion for quality
A clear communicator with a customer-first attitude
Reliable, responsible, and a natural team player

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