2nd Line Support Engineer

Gateshead
9 months ago
Applications closed

Join a fast-growing, market-leading provider of business IT solutions and managed services. Our client delivers cutting-edge, cloud-based technology solutions across multiple sectors and is renowned for innovation, service quality, and deep technical expertise. As the business expands, they are looking to strengthen their technical team with a talented 2nd Line Support Engineer.

The Role
This is an exciting opportunity for a motivated and skilled engineer to play a key role in supporting enterprise-level applications for a range of external clients. Working with Microsoft technologies — particularly Azure, C#, ASP.NET, and SQL Server — you’ll take ownership of support tickets from diagnosis through to resolution, ensuring a first-class client experience at every step.

Key Responsibilities

  • Troubleshoot and resolve complex technical issues raised by the Helpdesk

  • Support and maintain applications built using Microsoft technologies

  • Collaborate with internal teams to ensure timely and accurate issue resolution

  • Maintain detailed documentation in line with company standards

  • Communicate effectively with clients and stakeholders

    What We’re Looking For
    We’re looking for someone who thrives in a fast-paced, client-focused environment and brings a solid technical foundation alongside strong interpersonal skills.

    You should have:

  • A degree or HND in Computer Science, IT, or a related field

  • At least 2 years of hands-on experience with ASP.NET and C# in a commercial environment

  • Solid experience with SQL Server and a deep understanding of database design principles

  • Familiarity with Entity Framework, XML, Web Services, and WCF

  • Excellent communication skills — written, verbal, and interpersonal

  • A collaborative, team-oriented mindset

    Technical Skills Required:

  • C# and ASP.NET

  • T-SQL

  • Entity Framework

  • XML, Web Services, WCF

    Personal Qualities:

  • A proactive problem-solver who takes ownership

  • Detail-oriented with a passion for quality

  • A clear communicator with a customer-first attitude

  • Reliable, responsible, and a natural team player

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

New Data Engineering Employers to Watch in 2026: UK and Global Companies Driving the Data Revolution

Data engineering is at the heart of the digital economy, transforming raw data into actionable insights, powering analytics, AI systems, and cloud infrastructure. As the UK and global markets continue to invest heavily in data platforms, pipelines, and real-time analytics, demand for skilled data engineers is growing rapidly. For professionals exploring opportunities on www.DataEngineeringJobs.co.uk , the critical question is: which companies are expanding, hiring, and shaping the future of data-driven business? This article highlights new data engineering employers to watch in 2026, including UK startups, scale-ups, and international firms expanding in the UK.

Careers

How Many Data Engineering Tools Do You Need to Know to Get a Data Engineering Job?

If you’re aiming for a career in data engineering, it can feel like you’re staring at a never-ending list of tools and technologies — SQL, Python, Spark, Kafka, Airflow, dbt, Snowflake, Redshift, Terraform, Kubernetes, and the list goes on. Scroll job boards and LinkedIn, and it’s easy to conclude that unless you have experience with every modern tool in the data stack, you won’t even get a callback. Here’s the honest truth most data engineering hiring managers will quietly agree with: 👉 They don’t hire you because you know every tool — they hire you because you can solve real data problems with the tools you know. Tools matter. But only in service of outcomes. Jobs are won by candidates who know why a technology is used, when to use it, and how to explain their decisions. So how many data engineering tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think — but you do need them in the right combination and order. This article breaks down what employers really expect, which tools are core, which are role-specific, and how to focus your learning so you look capable and employable rather than overwhelmed.

Jobs

What Hiring Managers Look for First in Data Engineering Job Applications (UK Guide)

If you’re applying for data engineering jobs in the UK, the first thing to understand is this: Hiring managers don’t read every word of your CV. They scan it. They look for signals of relevance, credibility, delivery and collaboration — and if they don’t see the right signals quickly, your application may never get a second look. In data engineering, hiring managers are especially focused on whether you can build and operate reliable, scalable data systems, handle real-world data challenges and work effectively with analytics, BI, data science and engineering teams. This guide breaks down exactly what they look at first in your application — and how to shape your CV, portfolio and cover letter so you stand out.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.