Business Process Analyst

Our client a world leader in powerful brands, innovative products with an exceptional team and award winning customer service are looking for a Business Process analyst to support business projects and initiatives across the stakeholders ideally you will have an understanding of Digital Marketing.

Manage the roadmap of change requests in the Digital Marketing scope
Work with the business to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
Work with relevant business stakeholders to understand and define the as-is and to-be end-to-end business processes and requirements
Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
Work with different technical teams in IT to identify the best technological solutions for the Digital Marketing teams
Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
Review test results to ensure they correspond to the expectations and requirements of the business
Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
Produce documentation to support key user training
Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis   
You will be to supporting the Digital Marketing Team, working closely with other Business Analysts in the department to ensure impact on other process areas are well considered.
  
WHAT YOU’LL NEED:

A minimum of 5 years of proven experience as a business analyst
Experience and knowledge in SAP and Salesforce essential
Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable
Experience in customer data governance highly desirable
Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
Skilled at capturing business requirements, creating user stories and acceptance criteria
Skilled at process design and improvement
Skilled at application testing – developing test scripts, reviewing test results
Ability to take a data-driven and analytical approach when understanding and analysing business requirements
Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
Business Analyst qualifications ideal
Experience in both waterfall and agile project methodologies a bonus
Ability to travel within Europe desirable