D365 Business Central Support Consultant

Job Title: D365 Business Central Support Specialist

Location: Ireland (Hybrid/Remote options available)

Job Type: Full-Time, Permanent

We are looking for a D365 Business Central support consultant. This position can be in the Dublin office or can be remote; however, you must be based in Ireland.

About the Role:

We are seeking a skilled and customer-focused D365 Business Central Support Specialist to work for a Microsoft-leading Gold Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for the Microsoft Dynamics 365 Business Central (BC) environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users.

Key Responsibilities:

• Provide 1st and 2nd line support for D365 Business Central users across multiple departments.
  
  
• Troubleshoot and resolve functional and technical issues in a timely manner.
  
  
• Liaise with external partners and Microsoft support when necessary.
  
  
• Assist with system upgrades, patches, and new feature rollouts.
  
  
• Document support processes, FAQs, and user guides.
  
  
• Train and support end users on BC functionality and best practices.
  
  
• Collaborate with internal teams to gather requirements and implement system improvements.
  
  
• Monitor system performance and proactively identify areas for optimisation.
  
  Requirements:
  
  Essential:
  
  
• 2+ years of experience supporting Microsoft Dynamics 365 Business Central or NAV.
  
  
• Strong understanding of core BC modules (Finance, Sales, Purchasing, Inventory, etc.).
  
  
• Experience with user support, issue tracking, and documentation.
  
  
• Excellent communication and interpersonal skills.
  
  
• Ability to work independently and manage multiple priorities.
  
  Desirable:
  
  
• Experience with Power Platform (Power BI, Power Automate).
  
  
• Knowledge of AL language and extensions.
  
  
• Familiarity with SQL and reporting tools.
  
  
• Previous experience in a manufacturing, retail, or distribution environment.
  
  What We Offer:
  
  
• Competitive salary and benefits package.
  
  
• Flexible working arrangements (hybrid or remote).
  
  
• Career development and training opportunities.
  
  
• Supportive and collaborative team environment.
  
  
• Opportunity to work with the latest Microsoft technologies.
  
  If you are a D365 BC support consultant who is looking to take their career to the next level. Please apply now, and I will call to discuss