Head of Property & Workplace Services

Head of Property & Workplace Services

Location: London (with travel across UK, Ireland & Middle East)
Contract: Permanent, Full-time
Working Pattern: Hybrid – minimum 3 days per week in the office
Salary: Competitive

The Opportunity

Our client, a global law firm, is seeking an experienced and strategic Head of Property & Workplace Services to lead their real estate and workplace operations across the UK, Ireland, and Middle East.

This is a high-profile leadership role with responsibility for delivering an exceptional workplace experience for both people and clients. You will shape and execute the firm’s real estate strategy, lead significant transformation projects (including the refurbishment of the London HQ), and ensure seamless operational delivery across a multi-site, international portfolio.

Key Responsibilities

Real Estate & Property Strategy

Lead the implementation of the firm's real estate strategy across the UKIME region.

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Oversee business cases for new locations, lease negotiations, and property lifecycle management.

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Drive progress across all RIBA project stages including design, fit-out, and operational readiness.

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Ensure all workplace changes enhance productivity, employee satisfaction, and sustainability.

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Support international property projects in Dublin, Dubai, and San Francisco.

Leadership & Stakeholder Engagement

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Lead and develop a high-performing, multi-disciplinary team across several offices.

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Build strong relationships with internal stakeholders and act as a trusted advisor across departments.

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Promote a client-first, service-led culture with continuous improvement at its core.

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Stay informed of industry best practices and innovations, including digital and AI-led solutions.

Workplace Operations

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Oversee daily facilities and workplace services in London, Liverpool, and Cambridge, and outsourced FM in Dublin.

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Ensure high service standards across reception, hospitality, travel booking, and switchboard functions.

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Maintain ISO standards and deliver sustainability objectives, including carbon footprint reduction.

Health, Safety & Sustainability

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Develop and implement proactive Health & Safety policies and procedures.

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Ensure compliance and engagement at all levels, supporting a culture of wellbeing and safety.

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Manage and report on sustainability performance, contributing to Science-Based Targets and ESG goals.

Supplier & Contract Management

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Lead procurement and performance management of all workplace and property suppliers.

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Build long-term, value-driven partnerships with key consultants, contractors, and service providers.

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Oversee tenders, SLAs, contract negotiations, and performance benchmarking.

Data, Reporting & Financial Oversight

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Lead data governance, management reporting, and financial control across the department.

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Collaborate with Finance and Risk teams to manage budgets, recharges, service charges, and cost control.

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Produce performance insights related to space utilisation, office attendance, and sustainability KPIs.

Candidate Profile

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Proven experience in a senior property, real estate, or workplace leadership role within a professional or corporate environment.

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Strong strategic and operational expertise, including experience of office fit-outs and refurbishments.

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Demonstrated ability to lead complex, multi-location projects and teams.

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Excellent stakeholder management skills, with the ability to engage from board level to service providers.

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Strong commercial acumen, data literacy, and a collaborative, client-focused approach.

Why Apply?

This is a rare opportunity to join a prestigious global law firm in a pivotal leadership role. You will influence the future of the firm’s workplace experience and play a key role in delivering transformational change across a dynamic international portfolio