IT Support Engineer

IT Support Engineer
Location: Glasgow, Hybrid Working – G3 7UL
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: Pension: Employee contribution 2.5% and employer 5.5%, Holidays: 35 days (including bank holidays), Life Cover: Death in Service 4 x salary, Dental and Private Medical Insurance after one year, Working Hours: 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern
Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defence sectors.
Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce.
With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defence sectors.
We're looking for an experienced IT Support Engineer to assist our Group IT team in supporting a range of UK and overseas subsidiaries.
This is a hands-on role covering a mix of application, infrastructure, and end-user support, as well as coordination with third-party vendors and internal teams.
The role will involve supporting both cloud and on-prem environments, with some travel required across the UK and internationally.
Key Responsibilities:
For UK subsidiaries and Head Office on the DES Azure Cloud platform:

• Provide support for business applications: first-line triage, technical investigation, and escalation to vendors where needed
  
• Help close tickets logged with the external Helpdesk
  
• Install, configure, and administer business applications, including upgrades and patching
  
• Manage shared network folder access
  
• Carry out system administration on DES-specific applications, databases, and servers
  
• Liaise with application vendors and manage remote support access
  
• Coordinate with third-party Helpdesk and infrastructure support teams
  For overseas subsidiaries or newly acquired companies (not yet on DES Azure Cloud):
  
• Provide end-to-end IT support across applications, systems, and hardware
  
• Install, configure, and maintain IT systems and applications, including patching and upgrades
  
• Manage user accounts and shared folder permissions
  
• Configure and support network devices (switches, routers, firewalls)
  
• Perform system administration on local servers
  
• Work directly with local vendors and external partners
  
• Document procedures, system changes, and configurations
  
• Take on additional duties as assigned by the Head of IT or senior IT team
  Technical Skills Required: Office 365 suite, Microsoft Azure (Intune, Autopilot, etc.), PowerShell scripting, Windows Server (2012 R2 and newer), Windows 11, Active Directory, Mobile device management, Networking: TCP/IP, DHCP, DNS, routers, firewalls, Wi-Fi, SQL Server, Cloud platforms and Anti-virus and security tools
  Desirable Experience:
  
• Microsoft Dynamics NAV / Dynamics 365 Business Central
  
• Citrix XenApp
  
• VMware vSphere
  
• CCTV and clock-in/time tracking systems
  What We're Looking For:
  
• Strong customer service and communication skills
  
• Comfortable working independently and as part of a wider IT team
  
• Able to manage tasks, prioritise issues, and meet deadlines
  
• Willingness to travel across the UK and occasionally overseas
  If you believe you have what it takes to join our team, please submit you CV along with your salary expectations.
  This vacancy will be handled internally, no agencies please