Senior IT Support Engineer - Hybrid

We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools.
This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team.
If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you!
Immediate Start Available
The Role at a Glance:
Senior IT Support Engineer
Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding
£32,000 - £35,000
Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More…
Culture: A supportive and knowledgeable team with opportunities for growth
Company: Proactive and Engaged IT Solutions
Your Background / Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support.
About us:
Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio.
With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed.
The Senior IT Support Engineer Opportunity:
A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery.
This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies.
What your day might look like:

• Providing 2nd/3rd line support for Microsoft and Apple environments
  
• Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.)
  
• Delivering infrastructure and cloud projects across server, desktop, and mobile environments
  
• Maintaining excellent relationships with clients through clear communication and proactive support
  
• Escalating and resolving complex issues with internal teams or vendors as required
  About you:
  
• 5+ years experience in a client-facing, hands-on IT support role
  
• Friendly, professional, and confident with stakeholders at all levels
  
• Passionate about technology and problem-solving
  
• Full UK driving licence and access to a car
  
• Able and willing to pass an enhanced DBS check
  
• Ideally based in Windsor / East Berkshire or nearby
  Technical Skills:
  
• Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma
  
• Servers: Windows Server 2016 – 2022
  
• Microsoft 365 Administration (Exchange Online, SharePoint, Teams)
  
• Intune / Mobile Device Management (Apple, Android, Windows)
  
• Active Directory, Group Policy, DNS, DHCP
  
• Hyper-V and/or VMware
  
• Firewalls, VPNs, Routing, NAT, VLANs
  
• RMM tools & remote support platforms
  
• Telephony (VoIP platforms like 3CX, Teams Calling)
  Desirable skills:
  
• SonicWall configuration and troubleshooting
  
• Clustered Hypervisors (VMware / Hyper-V)
  
• Network switching and topology
  
• Microsoft SQL Server (basic admin)
  Preferred Qualifications (any of below would be great…):
  
• Microsoft Certified (MCP, MCSA, or equivalent)
  
• SonicWall SNSA/CSSP
  
• Degree or equivalent practical experience
  You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits.
  What’s on offer:
  
• £32,000 – £35,000 per annum
  
• Hybrid / remote working model
  
• 20 days holiday + public holidays
  
• Contributory pension scheme
  
• Generous mileage allowance for client visits
  
• Supportive and knowledgeable team with opportunities to grow
  Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
  If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR