Software Implementation Consultant

Grantham
1 week ago
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Software Implementation Consultant

Role: Software Implementation Consultant

Location: Grantham (hybrid)

Salary: £35,000 - £45,000 + bonus (£5,000)

My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Software Implementation Cosnultant to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software.

Key Responsibilities

  • Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.

  • Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.

  • Follow and update project plans, maintaining detailed activity logs.

  • Enhance and update training materials to keep content engaging and aligned with software updates.

  • Support internal training processes to ensure smooth departmental operations.

  • Provide ad hoc training and Sales Support activities, including software demonstrations.

  • Respond to customer queries both on-site and remotely.

  • Identify and escalate implementation issues and change requests as per company methodology.

    What We’re Looking For To excel in this role, you’ll need:

  • At least 3 years in a software training or consultancy role.

  • Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).

  • Proficiency in Microsoft Office and other software packages.

  • SQL skills (advantageous but not essential).

  • Strong communication, presentation, and organisational skills.

  • Self-motivation, creativity, and a strong work ethic.

  • Ability to work to deadlines and record activities using timesheet apps.

  • A team player with an enthusiastic, customer-focused approach.

  • Confidence in dealing with stakeholders at all levels, from team leaders to senior management.

  • A UK driving licence and access to a car (essential)

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