Software Support Analyst

Software Support Analyst | Oxford | £28,000pa plus benefits:

A fantastic opportunity has arisen for a Software Support Analyst to join a leading software development firm who has been designing advanced software solutions for over 20 years. The coming years are going to be really exciting for the business as they take their CRM platform from a Windows application to a fully web-based platform.
  
The Software Support Analyst will be responsible for providing key software support to their clients, where you will be answering queries, resolving technical issues, and ensuring that their clients receive the highest level of service. Across the platform they have over 7000 active users who you will be supporting.
  
Our client is based within the Oxford ring road, their location can be accessed by public transport, but it is very easy to commute into from East Oxfordshire from locations like Thame, Chinnor, Waltington, Kidlington, Bicester and even Stokenchurch.
  
About you:

Strong professional communication skills, with previous customer service and technical support experience.
Good timekeeping, and a passion for problem-solving.
Ability to work effectively as part of a team and support users in a professional environment.
Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site.
Experience of having carried out training sessions to groups of customers either remotely or on-site.
Excellent understanding of all Microsoft products.
Strong numeracy and analytical skills with the ability to compile statistical data and reports.
Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up.   
Additional Desired Skills:

Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries.
Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects.
Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS. If you’re a Software Support Analyst who is looking to be an important part of a software provider, then please reach out to the MARS Recruitment team.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.  
  
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)