Support Desk Engineer

Support Desk Engineer

Enforcement Support Engineer

Growing traffic volumes, increasing air pollution, rising costs. We’re are the forefront of developing smart answers to these challenges to actively shape the mobility world for the next generation. Join us in Rugby as a Customer Support Engineer and make it your job to see these ideas come to life.

Our talented engineers in the Enforcement Support Team are responsible for supporting bespoke solutions delivered internationally which address Civil and Criminal traffic violations; think Clean Air Zones, Average Speed and Bus Lane enforcement.

We are looking for a highly motivated Support Engineer looking to become a key player and complement our existing Team. Must be a customer focussed, well organised and enthusiastic individual.

The Challenge

Be the point of contact for our customers and work proactively support our range of solutions to ensure that they can do their bit in addressing local challenges with road transport and the environment whilst delivering an exceptional level of service. The role is demanding and requires a keen sense of detail and focus to achieve success:

Be the primary Engineer supporting a selection of Clients and becoming a key contact for any support issues and queries.
Own and be responsible for providing exceptional support to our Clients and our range of bespoke enforcement solutions. Achieve this via onsite and remote working processes resolving a range of complex hardware and software issues within SLAs so that we can meet our contractual obligations.
Work closely with the Senior Enforcement Engineers to improve incident life-cycle timing and solution efficiency and reliability.
Assist with rollouts of software and service upgrades.
Work with other Engineers and Sub-Contractors to plan and support on-street maintenance activities for the system safely and effectively. The Candidate

Someone with a Degree, Technical Degree, training or equivalent work experience working with PC hardware and software; fault finding, diagnosing and repairing.
Someone who is interested in learning bespoke and technical systems.
Excellent problem-solving skills with a strong attention to detail
 Someone with a working knowledge of Microsoft Operating Systems and basic networking principles
 Someone who is proactive and result-oriented (you’ll also have a structured and hands-on approach to complex tasks).
 Someone who can work on their own or as part of a team; works well with other people and communicates effectively within the team and with clients.
Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data.
Any ITIL qualifications would be beneficial
Someone happy to travel across the UK to support customer systems. With full UK driving licence.  

Benefits:

Working in a very close-knit team with high staff retention and many years of experience together.
In-role training and access to an extensive online training platforms.
26 days holiday, increasing up to 29 days with long service + statutory holidays (Bank Holidays etc).
Excellent pension, employer contributions up to 10% of pensionable salary.
Annual, business performance-related bonus.
Free onsite parking.
37.5 hour working week with flexible arrangements.
Onsite, subsidised catering and refreshments.
Flexible benefits to suit your personal needs.
Investment in personal development and support to membership of professional institutions.  

About Us: Join Yunex Traffic, a leading organization with a global presence dedicated to shaping a brighter future. We're committed to fostering diversity, equality, and inclusivity within our workforce, recognizing the value of diverse perspectives in driving innovation and success.

How to Apply: Ready to take the next step in your career? Submit your application online, ensuring all sections of the form are completed accurately. We look forward to reviewing your suitability for this role and welcoming you to our team at Yunex Traffic