Technical Support Analyst

Horley | 💰 £25,000 | 🏠 Hybrid working (2–3 days in the office after training)
🕘 Working hours: Choose between 08:00–16:00, 08:30–16:30 or 09:00–17:00

Are you technically minded with strong SQL and Excel skills? Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility?

This could be the perfect role for you!

We're recruiting for an Operations Technical Support Analyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system support, and technical reporting within a fast-paced operations environment.

Key Responsibilities
Provide 1st line technical support to the Operations team
Support and troubleshoot Operations application software
Deliver technical assistance during the migration to IP and GPRS comms infrastructure
Liaise with mobile network operators and third-party providers on comms-related issues
Produce in-house technical reports and assist with data collection software support
Drive software improvements by collaborating with Development and Support teams
Participate in user acceptance testing, software bug reporting, and enhancement tracking
Assist with the creation of training and process documentation

Key Technical Skills & Experience Required
Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle, Access)
Advanced Excel skills (pivot tables, VLOOKUPs, formulas, IF statements)
Strong analytical and problem-solving skills
Confident using software such as Word, Outlook and data systems/databases
Understanding of the UK Energy Settlement System (desirable but not essential)

What Our Is Looking For
Strong problem-solving and analytical abailities
Highly organised with strong attention to detail
Comfortable working independently and as part of a team
Ability to prioritise tasks in a fast-paced environment
Strong communication skills, both written and verbal
A team player with a proactive, customer-focused approach
Willingness to learn and continuously develop technical knowledge

This is a fantastic opportunity for someone looking to step into a technical operations role and grow their career with a forward-thinking, supportive employer.

Interested? Let’s chat about whether this could be your next career move! OR recommend a friend and earn up to £250 in Amazon vouchers on successful recommendation.

For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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