Data Support Analyst

Data Support Analyst

London Bridge

£47,500 - £50,000

Would you like to join Hyde as a Data Support Analyst?

Hyde is looking for a Data Support Analyst to join our team. This is a great opportunity for someone who enjoys solving technical and data issues, supporting users and improving the way systems and data work across the organisation.

Key responsibilities

• Provide technical and data support for business systems and user requests.
• Investigate data, integration and reconciliation issues and identify root causes.
• Use tools such as SQL, logs and monitoring dashboards to diagnose and resolve problems.
• Escalate complex issues to technical teams or suppliers where needed.
• Support users with clear advice and practical problem solving.
• Carry out data checks and reconciliations to maintain data quality across systems.
• Keep accurate records, logs and documentation to support compliance and service improvement.
• Work with colleagues across the organisation to improve processes and ways of working.

What we’re looking for

• Experience in a data support analyst, systems support or technical support role.
• Good working knowledge of SQL for data investigation and validation.
• Experience of troubleshooting system, data or integration issues.
• Ability to explain technical issues clearly to non-technical users.
• Strong attention to detail and a methodical approach to solving problems.
• Experience of working with cloud-based platforms such as AWS is helpful.
• Confidence using support tools, dashboards or command-line tools would be an advantage.
• A collaborative approach and the ability to manage your workload in a busy environment.

Why join Hyde?

At Hyde, we’re committed to building homes and communities where people can thrive. We want our colleagues to grow their careers in a supportive, inclusive and purpose-driven organisation.

• A competitive salary
• Employer pension contributions of up to 10%
• 26 days annual leave, plus bank holidays
• Life insurance
• Health cash plan
• Retail discounts and flexible benefits
• Learning, development and career progression opportunities
• A range of wellbeing support, including an employee assistance programme and 24/7 online GP

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.