2nd Line Network & Applications Support

Role - 2nd Line Support/Systems Engineer

Location – Bradford (Fully Site Based)

Salary - £24,000 – £33,000 (Depending on experience & qualifications)

Full-time

Benefits

• 28 days’ holiday (inclusive of statutory holidays)
  
  
• Company Sick Pay Scheme
  
  
• Additional Wellness Days for work-life balance (up to an additional 4 days per annum)
  
  
• Access to Perk Box, offering discounts and free gifts on a variety of products and services
  
  
• Membership in our Employee Assistance Program (EAP) for support and wellbeing
  
  
• Free Onsite Parking
  
  
• Continual Training
  
  Our client doesn’t just follow technology trends, they set them. From full-campus wireless LAN rollouts to intelligent security systems, they deliver cutting-edge network infrastructure for some of the UK’s most dynamic organisations. Projects range from major educational institutions to complex commercial deployments and every one of them is powered by the same thing, a committed and longstanding employee base.
  
  With 40+ years of experience and a national reputation for quality and innovation, this is not your average IT company. Award-winning, fast-growing, and deeply passionate about the future of network-based technologies all nestled into brand new offices, fully owned by the business.
  
  And now, we’re looking for a 2nd Line Support/Systems Engineer who wants to grow with the business.
  
  Why is this a great role….because they’re not just offering you a job, they’re offering you a career with purpose. You’ll be surrounded by passionate engineers, innovative thinkers, and supportive leaders who genuinely want you to thrive. They company invest in technology, but more importantly, they invest in you. All Consultant / 3rd Line Specialists who client face start in this exact role and pick a specialism to develop….the company supports you through this to really focus your career in the direction you want.
  
  The Role
  
  You’ll join a skilled support team and become a technical linchpin, helping to keep systems online, users connected, and businesses moving. Every day is different and that's exactly what the team thrives on.
  
  
• Provide expert 2nd line support across a range of IT systems and software
  
  
• Troubleshoot complex technical issues spanning networks, VPNs, and applications
  
  
• Work hands-on with LAN, WAN, WLAN infrastructure
  
  
• Assist in maintaining high-performance IT environments for a diverse client base
  
  
• Translate technical speak into human language for clients (you’ll be the friendly expert they trust)
  
  Expectations:
  
  
• Experience in a technical support centre or service desk environment.
  
  
• Strong knowledge of network infrastructure (LAN, WAN, WLAN).
  
  
• Proficiency in supporting software applications and troubleshooting network issues.
  
  
• Experience working across multiple VPN platforms for remote support.
  
  
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
  
  Nice to Have (but not essential):
  
  
• Certifications like CCNA, CompTIA+, or similar
  
  
• Exposure to SQL or other database systems
  
  
• Knowledge of IPCCTV, VMS, or access control technologies
  
  This is more than just a helpdesk job. It’s a chance to join one of the UK’s leading digital infrastructure specialists and build a career that evolves with technology itself