IT Support Engineer

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary: £30k

Location: Corby

Hours: Monday – Friday 40 hours per week

Are you a hands-on IT professional with a passion for providing outstanding support and maintaining robust IT systems? We’re looking for a proactive and experienced IT Support Engineer to join our team and play a key role in ensuring the continuous and efficient operation of our IT and communications systems.

Your Tasks

Act as the first point of contact for IT support, addressing user queries related to system access, passwords, hardware/software, and general help desk issues via the ITSM tool.
Build systems using standard Modern Workplace images and toolsets.
Purchase, configure, and install hardware and IT consumables in a timely manner.
Manage system and software licensing as well as telecommunication setup and maintenance.
Ensure secure and correct setup of user accounts, directories, access rights, and network printing.
Perform routine server maintenance and backups in line with company protocols.
Maintain security compliance across company devices.
Create and maintain IT documentation and standard operating procedures.
Collaborate across departments to resolve technical issues and escalate bugs with third-party vendors.
Deliver user training and support across the business.
Drive process improvements and contribute to IT best practices.  

Your Profile

Proven experience in a similar IT support or systems administration role.
Strong knowledge of Windows Server environments, including Active Directory (AD) and Group Policy (GPO).
Experience with Modern Workplace environments and tools.
Proficient in device management using Microsoft Intune and Defender for Endpoint/MDE.
Excellent understanding of networking principles (TCP/IP, DNS, DHCP) and remote access services (VPNs, RDP).
Solid knowledge of hardware: servers, PCs, printers.
Working knowledge of Microsoft environments, including previous versions.
Familiarity with SQL databases, Veeam backup systems, and IP-based phone systems.
Strong troubleshooting skills and ability to communicate effectively both verbally and in writing.  

We Offer

25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days  
Pension contribution 
A life assurance policy that pays out 4 x Salary  
Employee Assistance Programme that provides you with confidential support, information, and advice to help you 
Employee Discount Scheme through Treats 
Free car parking    

Profile