IT / Technical Support Engineer - Worksop. £27k

IT Support Engineer - Leading Technology company!
Offices based in South Yorkshire
Up to £26,500 plus benefits

Are you ready to be the go-to expert in a fast-growing, tech-forward company? As our operations rapidly expand, we're looking for a proactive IT Engineer to join a cracking and support a growing base of users across the nation.

In this hands-on role, you'll be the first line of defence for IT-related challenges and play a key role in maintaining and improving our technology infrastructure. You'll also support a range of critical third-party systems, including Amazon Connect, SharePoint, and Microsoft Azure.

You'll join a close-knit IT team where full training and mentoring will be provided to help you grow and succeed in the role!

Key Responsibilities

Manage technical support queues from triage to resolution while meeting SLAs
Diagnose, troubleshoot, and resolve system issues for end-users
Act as liaison with third-party vendors and government systems to escalate and resolve operational issues
Manage and maintain company endpoints, configurations, and application deployments
Oversee cloud-hosted virtual endpoints and assets
Perform OS, firmware, and application patching and vulnerability management
Support onboarding/offboarding processes, including access setup and asset allocation.
Administer licenses, accounts, and user groups in Microsoft 365.
Monitor and maintain health of live systems with L1-L3 analysis and cyber risk identification

What You'll Bring

Self-starter with the ability to own and drive issue resolution.
Excellent communication skills (written and verbal).
Analytical mindset with the ability to spot trends and recurring issues.
Strong attention to detail and structured approach to problem-solving.
Hands-on experience with Office 365, Azure AD, and Intune administration.
Working knowledge of Cisco networking tools and core networking principles.
Familiarity with ITIL support practices and cloud computing frameworks.
Exposure to PowerShell and SQL (additional languages a plus).
Awareness of ISO 27001 or similar security standards.
Experience in hardware troubleshooting and repair is a bonus.

What they Offer

A dynamic and growing company with room to advance
Training and mentoring to help you thrive
Exposure to leading-edge technologies and security frameworks
A collaborative and supportive team environmentCall me on (phone number removed) for immediate consideration!

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website