Support Engineer
Bristol
Up to 40k
Hybrid - 2 days in office per week
Benefits:
Flexible working - Self Managing
Hybrid work
Unlimited holiday allowance
Birthday day off as standard
Personal development roadmap with learning
Employee Assistance Program
and more...
I am working with a creative software agency in Bristol who are looking for a Support Engineer to join their team.
You will be working in a team of 3 within the support function.
This is a multifaceted role that will involve offering support to Clients which includes support relating to websites, CRM Systems, Cloud, and Infrastructure.
The company offers access to a wide range of certifications, skills, and training so you do not need to have all of the skills included in this post. You will learn and develop professionally within role.
If you have experience with some of the following, your application will be considered:
C#, object-oriented programming, Dynamics 365, Umbraco, Scrum, DevOps, SQL, Git, Bootstrap, HTML, CSS, JavaScript, problem solving, managing tickets, fault resolution, bespoke Microsoft solutions, API's, data driven decision making.
You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation.
The products that they produce are complex and require innovative solutions in order to meet client expectation.
You will be responsible for all service desk enquiries. Speaking with clients, advising on issues, route case analysis, making data led decisions, improving service efficiency on an ongoing basis.
Responsibilities:
Excellent stakeholder communication - written and verbal
Providing software support
Ensuring a high level of customer experience
Problem Solving, performing diagnostics and finding solutions
Working with Cloud Infrastructure
Working with software, databases, CRM, CMS, web applications
Analyse and maintain existing software applications
Working to SLA's
Experience needed:
Software support experience
Working to industry best practices and standards
Degree in Computer Science related subject is an advantage
Experience with some of the following: Dynamics365, Umbraco, Object oriented programming, API's, C#, JavaScript, HTML, CSS, ITIL, Git, Bootstrap, Scrum, Agile, DevOps, Azure, SQL
You should be able to travel to the Bristol office twice per week.
This is an urgent vacancy. If you would like to be considered, then please apply directly quoting reference: (phone number removed).
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
