A Spark of Passion in the Heart of Cornwall
Every great piece of jewellery starts with inspiration, a glint of an idea, a passion for craft, a love for the materials. For Kernowcraft, it began over 50 years ago with that very same spark.
Nestled on the rugged Cornish coast, Kernowcraft started life as a small, family-run business with a simple but powerful mission: to make the art of jewellery-making accessible, joyful, and deeply rewarding. What began as a passion for gemstones and lapidary grew into something far more meaningful - a thriving, creative community of makers from all walks of life.
Today, Kernowcraft is more than a jewellery supplies store. It's a trusted partner to thousands of jewellers, hobbyists, and dreamers across the UK and beyond.
With recent investment, leadership and an ambitious strategy Kernowcraft is poised to scale at a time when handmade crafts, in particular jewellery, are seeing strong demand. Exciting times ahead!
And we want to make you part of the plan.
Are you ready to lead a fast-paced operation where every day brings new opportunities to drive sales, improve processes, and exceed customer expectations?
As eCommerce Operations Manager you’ll take charge of the daily running of the office, sales-order team, customer experience and order dispatch - all while playing a key role in growing high-value customer accounts and shaping the company’s success.
This role offers the perfect blend of leadership, strategy, and hands-on involvement for someone eager to make a real impact.
The Role at a Glance:
eCommerce Operations Manager
Cornwall, Perranporth TR6 (on-site)
Competitive Salary Based on Experience
Full Time - Permanent
Culture: Our small, knowledgeable team pride ourselves on delivering the very best customer service, a friendly voice at the end of the phone as well as a personal service our customers can rely on.
Company: Online destination for gemstones and jewellery making supplies
Your Background: Sales. Dispatch. Customer Service. Stakeholder Engagement. Team Leadership. Project Management, Multiple products. eCommerce Sales, Customer Experience and Data Reporting.
Who we are:
For over 50 years, our dedicated team has been proudly supplying high-quality gemstones and jewellery-making materials to hobbyists, students, and professional jewellers alike.
Built on long-standing, trusted relationships with our suppliers, we are committed to offering reliable, premium products that meet the needs of our valued customers.
Now in its third generation, the business continues to thrive and evolve, celebrating decades of success in supporting creativity and craftsmanship within the jewellery-making community.
Key Responsibilities:
• Oversee & manage the daily eCommerce operations. Office, sales team, customer experience and order dispatch, ensuring efficiency, accuracy, and adherence to deadlines.
• Lead and develop the sales team, driving performance to meet targets while maintaining high standards of customer service and operational excellence.
• Manage and grow high-value customer accounts, nurturing strong client relationships and implementing strategies to enhance customer loyalty and repeat business.
• Collaborate with the Marketing Coordinator to align sales initiatives with promotional activities, and provide market and customer insights to support product development.
• Handle customer service queries and issue resolution, ensuring a positive client experience and maintaining the company’s reputation for service excellence.
• Support logistics and delivery operations, including the review of Royal Mail invoices and identification of cost-effective shipping solutions.
• Deliver regular team meetings to communicate objectives, share feedback, and drive continuous improvement across departments.
About you:
You’re a highly organised, proactive Ops leader, with a strong background in B2B / B2C eCommerce. You know how to inspire teams, build lasting customer relationships, and juggle multiple priorities without losing sight of the details. You’re results-driven, tech-savvy, and confident managing both day-to-day operations and long-term projects. Above all, you're a clear communicator with a genuine interest in learning more about our world of gemstones and jewellery-making.
This is more than just a management role. It’s your chance to join a beloved, long-standing Cornish brand at a genuinely exciting time of growth. At Kernowcraft, we blend creativity with care, and we’re proud of the personal service we offer to every maker who shops with us. If you thrive on variety, love leading teams, and enjoy rolling up your sleeves to improve how things work, you’ll feel right at home here. Whether it's streamlining operations or nurturing customer relationships, your work will directly shape the future of a business that’s built on passion, trust, and craftsmanship.
Sound like your kind of challenge? Step into a role where your ideas matter and your impact is felt. Apply now and help us shape the next chapter of Kernowcraft’s story.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
