Senior Data Analyst

Boss Professional Services
Kt11Ae, KT1 1AE, United Kingdom
3 weeks ago
£60,000 – £85,000 pa

Salary

£60,000 – £85,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
Hybrid
Seniority
Senior
Education
Degree
Posted
7 May 2026 (3 weeks ago)

Senior Data Analyst (Service Delivery & AI Analytics) #3300

  • Location: Hybrid (split between site-based and home-working)
  • Reports to: Global Head of Service Delivery, IT & Repairs
  • Contract Type: Permanent / Full-time
  • Contracted Hours/Days: 37.5 hours / 5 days per week

We are hiring for a Senior Data Analyst to enable data-driven decision-making across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers.

The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models.

In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting.

This role is critical to the ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation.

Key Responsibilities for the Senior Data Analyst:

  • Design, build, and maintain reliable data pipelines to extract data.
  • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles.
  • Work with development teams and system owners to integrate data via APIs and improve data availability.
  • Build and maintain robust data models.
  • Analyse service delivery performance.
  • Perform historical trend analysis and develop forecasting models.
  • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve.
  • Design and deliver high-quality Power BI dashboards.
  • Standardise KPI definitions and reporting structures across regions.
  • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting.
  • Ensure dashboards tell a clear, actionable story rather than simply presenting data.
  • Use Python to automate data processing, analysis, and reporting workflows.
  • Contribute to the design and development of AI-assisted analytics solutions, including:
  • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries
  • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making.
  • Provide analytical insight to support continuous improvement initiatives
  • Data Governance & Quality Assurance
  • Stakeholder Collaboration

Essential Qualifications, Skills and Experience for the Senior Data Analyst

  • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations.
  • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration.
  • Advanced SQL skills and experience building and maintaining ETL pipelines.
  • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning.
  • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms.
  • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics).
  • Demonstrated experience with forecasting, time-series analysis, and pattern recognition.
  • Ability to translate complex data into executive-level insights and compelling narratives.
  • Strong communication and stakeholder management skills.

Desirable

  • Experience developing AI-assisted analytics solutions, including building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making
  • Leveraging large language models (LLMs) to enhance data exploration or automation
  • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI).
  • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, Lakehouse).
  • Experience with predictive or prescriptive analytics beyond basic forecasting.
  • Exposure to automation or orchestration tools for analytics pipelines.

Related Jobs

View all jobs

Senior Data Analyst

Investigo Frogmore, Hertfordshire, AL2 2LS, United Kingdom
£55,000 – £65,000 pa On-site

Business Data Analyst

Randstad Technologies Recruitment London, City And County Of the City Of London, United Kingdom
£250 – £277 pd

Senior Data Architect

Altro Norton, Hertfordshire, Hertfordshire, SG6 1AG, United Kingdom

Senior Data Engineer

Hays Technology Bridgend, Mid Glamorgan, United Kingdom
£55,000 – £63,249 pa Hybrid

Senior Data Platform Engineer

ADLIB London, United Kingdom
£80,000 – £100,000 pa Hybrid

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise Data Engineering Jobs in the UK (2026 Guide)

Where to advertise data engineering jobs UK in 2026: the specialist boards and channels that reach Spark, dbt, Snowflake and platform engineering talent. Data engineers occupy a distinct discipline that sits between software engineering, data science and cloud infrastructure — and the strongest candidates identify firmly with the data engineering community rather than with adjacent roles. General job boards consistently conflate data engineering with data analysis, data science and BI development, producing high application volumes but low candidate quality for specialist pipeline and platform roles. This guide, published by DataEngineeringJobs.co.uk, covers where to advertise data engineering roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

Data Engineering Jobs UK 2026: What to Expect Over the Next 3 Years

Data Engineering Jobs UK 2026: roles, salaries and the trends shaping UK data engineering hiring over the next three years — Spark, dbt, lakehouse and AI. Data engineering has become one of the most strategically important disciplines in the entire technology sector — and one of the most reliably in-demand. Every organisation that wants to use data to make decisions, train AI models, personalise products, manage risk, or understand its customers depends on data engineers to build the infrastructure that makes any of that possible. Without well-designed, reliable data pipelines, the most sophisticated machine learning model is worthless and the most ambitious analytics strategy is undeliverable. That foundational importance has made data engineering hiring remarkably resilient through the technology market corrections of the past few years. Where headcount reductions fell heavily on some engineering disciplines, demand for data engineers held firm — because the work of building and maintaining data infrastructure cannot be deferred in the way that some product development can. The data keeps coming. The pipelines need to work. But the data engineering jobs market of 2026 is not simply a stable version of what it was three years ago. The discipline has undergone a series of architectural shifts — from batch to streaming, from on-premise data warehouses to cloud-native lakehouses, from hand-rolled pipelines to declarative transformation frameworks, and most recently toward AI-augmented data engineering workflows that are beginning to reshape what the role looks like in practice. The employers hiring data engineers today are asking for a meaningfully different skill set than those hiring three years ago. The candidates who will thrive over the next three years are those who understand where the discipline is heading — which architectural patterns are becoming standard, which technologies are defining the modern data stack, and how the definition of a data engineering career is evolving toward a richer intersection of infrastructure, analytics, and AI enablement. This article breaks down what the UK data engineering jobs market is likely to look like through to 2028 — covering the titles emerging right now, the technologies driving employer demand, the skills that will matter most, and how to position your career ahead of the curve.